So, you’ve decided to get a cleaner — smart move. Life’s too short to spend it scrubbing floors when you could be relaxing or enjoying the weekend. But with so many cleaning companies out there, how do you pick one that’s actually reliable, honest, and worth your money?
Here’s a simple guide to help you make the right choice.
1. Always Ask If They’re Insured
A trustworthy cleaning company will always have insurance. It protects you if something breaks or goes missing, and it’s a sign they take their work seriously. If they avoid the question — that’s a red flag.
2. Know What’s Included
Don’t assume every cleaner does the same job. Some include oven cleaning, others don’t. Ask exactly what’s covered in the quote so there are no surprises later.
3. Read Local Reviews (Properly)
Check Google reviews, but look for patterns — not just the stars. Are people mentioning reliability, attention to detail, or friendliness?
Real reviews tell real stories. You can start with Trustpilot or your local Google Maps.
4. Understand Pricing
Some companies charge by the hour; others by package or per visit. Be wary of prices that seem too cheap — it often means corners are being cut or the staff aren’t paid fairly.
For comparison, see the Checkatrade UK cleaning price guide.
5. Ask About Products and Equipment
Do they bring their own products or use yours?
If you have allergies or prefer eco-friendly cleaning, this matters. Look for companies that use safe, green products — Most homes especially in big cities, benefit from less harsh chemicals in smaller living spaces.
6. Test Their Communication
If it takes ages to get a reply or they sound vague, that’s not a good sign. A good cleaning company should respond promptly, clearly, and professionally — from the first message.
7. Ask About Flexibility
Life changes — schedules shift, guests come, emergencies happen. Choose a service that’s flexible and can adjust visits or times easily.
8. Red Flags to Watch For
No written quote
Cash only
No website or social proof
Refusal to provide references
Unclear about insurance or background checks
If you spot more than one of these, it’s safer to walk away.
9. Support Local When You Can
Local cleaners understand the area, traffic, and timing better than big national chains. Plus, your money supports small local families and businesses — not a faceless corporation.
10. Try One Clean Before Committing
A good company won’t pressure you into a long contract. Start with a one-off clean. If they do a great job, you’ll know you’ve found the right one.
Final Thought
Hiring a cleaner isn’t just about saving time — it’s about trust. The right cleaning service will treat your home like their own.
At Deliberate Hands Cleaning Services, we pride ourselves on being reliable, insured, and genuinely local to Cardiff. Whether you need a weekly tidy or a deep clean, we’re here to make it simple and stress-free.
👉 Get your free no-obligation quote today — and see what a professional clean can do for your home.
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